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Sales Policy

All our mechanical pieces (EXCLUDING ELECTRICAL DEVICES) are guaranteed to be in working order unless otherwise noted when we ship them. If you would like further information or more detailed images on a piece then please contact us.

Watches
All watches will have undergone a routine manual strip down, clean and service and timing. To this end 'Good condition' and 'good timekeeping' means as good as can be expected with respect to the age of the pieces sold. These are used antique and vintage timepieces and not capable of Quartz accuracy. If you require additional information or advice about a piece then please ask! Remember, these pieces were largely hand made for an estimated 'life' of some 30 years. A good quality lever movement may be tuned to within 5-15 minutes a day, a cylinder to within 5-30 and a verge around 15-50. Many of these pieces are of museum quality and not suitable for everyday use.

Please understand that we can not make lasting guarantees on these antique mechanical devices...they can last for many years to come with careful handling...or they can breakdown in a week or so...we just can't predict. If you are in any doubt as to the suitability of the piece you are considering or are new to the field of collecting watches then please contact us for further information and advice. We would rather you did not buy than choose a piece wholly unsuitable for your requirements. If the watch is not working when you receive it then send it back to us within 7 days for a full refund of the price paid. DO NOT try to fix the item yourself or allow any third party to do so, we will not refund you if the goods have been interfered with. All our pieces are thoroughly documented before shipping.

Optical Instruments
All optical pieces (those pieces containing lenses such as: microscopes, telescopes, levels etc.) will have undergone a routine manual strip down and clean. To this end 'Good condition' means as good as can be expected with respect to the age of the pieces sold. If you want a truly accurate optical device in mint condition, never used and with staggering light gathering lenses......go and buy Japanese from the shop down the road.
We pride ourselves on having a representative selection of pieces from across the ages, and this includes those that were 'destined to fail' due to intrinsic design faults. If you would like further information on any piece before committing yourself please do contact us. We would rather you did not buy than purchase a piece wholly unsuitable for your requirements.

Electrical Equipment & Surgical Instruments
These pieces are NOT INTENDED FOR USE. They are sold as exhibition only artefacts and SHOULD NOT BE USED. If you intend to use these pieces PLEASE DO NOT BUY THEM. If we believe they are being purchased with the intention of use we reserve the right to refuse the sale.

Any Tax, Duty, VAT or other charge levied by the destination Country is the responsibility of the customer and not us. Likewise we can not be held responsible for any delay with Customs clearances in the destination country.

Any goods impounded by any Customs Authority or other official of the destination country due to any failure of the customer to pay all required taxes and import charges or failure to collect in good time the said shipment or package from Royal Mail or other carrier depot is not our responsibility and is not covered by insurance.

Carriers/shipping charges and Insurance will be added to your invoice price and you will be notified of the total price payable via e-mail prior to shipping subject to an e-mail address having been given to us beforehand.

We will never consider using a non-insured carrier service.

IMPORTANT

We use Royal Mail , Swift air and other insured recorded services so that shipments must be signed for at the destination address. Any loss or damage whatsoever due to variation of this normal delivery procedure, such as customers authorising the carrier to leave a shipment on a doorstep or in a porch will NOT be covered by insurance and is at customers own risk entirely. No refunds will be made for loss or damage.

Any transit damage to packaging or goods must be notified to and recorded with the carrier on acceptance, and to us immediately any damage to packing is discovered.

All pieces are inspected and tested prior to shipping and every piece is fully documented and photographed prior to packaging.

Goods returned within maximum of 7 days to be fully insured and properly packaged. Any damage or loss caused by not doing so is the senders responsibility and will be charged.

Goods returned must be in the same condition as sent. If on return a damaged piece is found to have an alteration or substitution, however slight, the item/items will be promptly returned to the customer.

Any attempts to access non user serviceable areas of pieces such as movements, interior lenses and under dial areas by prising open bezels and covers is entirely at the customer's own risk. If you tamper with the item in any way we will not refund anything.

RESERVING ITEMS

Goods can be reserved or placed on 'hold' for a maximum 48hrs only, if we have not received payment within 48hrs the item will be put back for open sale.

Please ensure that you have all the information you require before you purchase. If in doubt, contact us.

All above without prejudice to your rights under current consumer legislation.